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X-Google-Original-From: Limelight Support <customer.support@llnw.com>
Date: Tue, 13 May 2014 06:14:17 -0700 (PDT)
From: Limelight Support <cust.support@llnw.com>
Reply-To: customer.support@llnw.com
To: acongi@2etv-group.com, gaelle.delavaquerie@pic.fr, couasse@2etv-group.com
Message-ID: <24154234.181659.1399986858380.JavaMail.p16514@app32034.sjc5.service-now.com>
Subject: Incident CINC0028005 has been opened
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Thank you for contacting Limelight Networks Customer Support. We have assig=
ned your request ticket number CINC0028005.=20
=20
We take your request for Support seriously and work to resolve all issues a=
s soon as possible. Please include the ticket and reference number below on=
 all email communications, this will ensure we track your issue correctly. =
You can also reply directly to this email.
=20
gaelle.delavaquerie@pic.fr opened the following incident:
=20
Short description: Changement source flux
Description: Bonjour
=20
Serait il possible de changer le flux chasse sourc=C3=A9 par Limelight :
http://out.huntingaction-live.com/chasseadapt.m3u8 devient
*http://out.huntingaction-live.com/m3u8/chasse.m3u8
<http://out.huntingaction-live.com/m3u8/chasse.m3u8> *?
Peut =C3=AAtre avons nous les moyens de le faire via une admin ?
D'autre part avez vous des docs et/ou biblioth=C3=A8ques d'int=C3=A9gration=
 de vos
flux sur le web (mobile, non mobile, iPhone, Android ...) ?
=20
Merci d'avance de votre retour,
=20
Bien cordialement
=20
Ga=C3=ABlle
=20
--=20
______[Ga=C3=ABlle DELAVAQUERIE]__________________________________________
P.I.C. - 84 bis rue Garibaldi - 94100 SAINT MAUR DES FOSSES
Tel (Fax) : 01 48 89 85 00 (02 72) - 06 24 40 26 89
http://www.pic-interactive.com
Edition / Webmastering Internet - Conseil en communication on line
=20
In order to resolve your issue quickly, we want to obtain as much informati=
on about your issue as possible. If you are able to provide any additional =
information regarding the issue, please do not wait for our technician to c=
ontact you. The time to resolution can be impacted by the quality and quant=
ity of information we receive.=20
=20
Our Customer Support team is assessing your issue and you will be receiving=
 an initial response in the next few minutes; we strive to reply within 30 =
minutes of receiving your request for Support. If you need a response soone=
r, please call us at (866) 544-4830.=20
=20
Operations Customer Support=20
(602) 850-5200
(866) 544-4830
support@llnw.com
=20
=20
Please note: Limelight Networks accepts attachments up to 10MB. If you are =
attempting to attach a file that is larger than 10MB, please contact Limeli=
ght Networks Support at 602-850-5200 to arrange an alternative delivery met=
hod.
=20
The information in this message may be confidential, and/or subject to rest=
rictions on use and disclosure. It is intended solely for the addressee(s).=
 If you are not the intended recipient and/or believe you have received thi=
s information in error: 1) immediately contact the sender, and delete this =
message and its contents; and 2) any further disclosure, copying or distrib=
ution of the message, or any acts or omission by you in reliance on it, is =
prohibited and may be unlawful.
=20
Please do not delete the following Case ID ref:
LLNW:CINC0028005


Ref:MSG0325475
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Content-Type: text/html; charset=UTF-8

<html><body><div>Thank you for contacting Limelight Networks Customer Suppo=
rt. We have assigned your request ticket number CINC0028005. </div><div>&nb=
sp;</div><div>We take your request for Support seriously and work to resolv=
e all issues as soon as possible. Please include the ticket and reference n=
umber below on all email communications, this will ensure we track your iss=
ue correctly. You can also reply directly to this email.</div><div>&nbsp;</=
div><div>gaelle.delavaquerie@pic.fr opened the following incident:</div><di=
v>&nbsp;</div><div>Short description: Changement source flux</div><div>Desc=
ription: Bonjour</div><div>&nbsp;</div><div>Serait il possible de changer l=
e flux chasse sourc=C3=A9 par Limelight :</div><div>http://out.huntingactio=
n-live.com/chasseadapt.m3u8 devient</div><div>*http://out.huntingaction-liv=
e.com/m3u8/chasse.m3u8</div><div>&lt;http://out.huntingaction-live.com/m3u8=
/chasse.m3u8&gt; *?</div><div>Peut =C3=AAtre avons nous les moyens de le fa=
ire via une admin ?</div><div>D'autre part avez vous des docs et/ou bibliot=
h=C3=A8ques d'int=C3=A9gration de vos</div><div>flux sur le web (mobile, no=
n mobile, iPhone, Android ...) ?</div><div>&nbsp;</div><div>Merci d'avance =
de votre retour,</div><div>&nbsp;</div><div>Bien cordialement</div><div>&nb=
sp;</div><div>Ga=C3=ABlle</div><div>&nbsp;</div><div>-- </div><div>______[G=
a=C3=ABlle DELAVAQUERIE]__________________________________________</div><di=
v>P.I.C. - 84 bis rue Garibaldi - 94100 SAINT MAUR DES FOSSES</div><div>Tel=
 (Fax) : 01 48 89 85 00 (02 72) - 06 24 40 26 89</div><div>http://www.pic-i=
nteractive.com</div><div>Edition / Webmastering Internet - Conseil en commu=
nication on line</div><div>&nbsp;</div><div>In order to resolve your issue =
quickly, we want to obtain as much information about your issue as possible=
. If you are able to provide any additional information regarding the issue=
, please do not wait for our technician to contact you. The time to resolut=
ion can be impacted by the quality and quantity of information we receive. =
</div><div>&nbsp;</div><div>Our Customer Support team is assessing your iss=
ue and you will be receiving an initial response in the next few minutes; w=
e strive to reply within 30 minutes of receiving your request for Support. =
If you need a response sooner, please call us at (866) 544-4830. </div><div=
>&nbsp;</div><div>Operations Customer Support </div><div>(602) 850-5200</di=
v><div>(866) 544-4830</div><div>support@llnw.com</div><div>&nbsp;</div><div=
>&nbsp;</div><div>Please note: Limelight Networks accepts attachments up to=
 10MB. If you are attempting to attach a file that is larger than 10MB, ple=
ase contact Limelight Networks Support at 602-850-5200 to arrange an altern=
ative delivery method.</div><div>&nbsp;</div><div>The information in this m=
essage may be confidential, and/or subject to restrictions on use and discl=
osure. It is intended solely for the addressee(s). If you are not the inten=
ded recipient and/or believe you have received this information in error: 1=
) immediately contact the sender, and delete this message and its contents;=
 and 2) any further disclosure, copying or distribution of the message, or =
any acts or omission by you in reliance on it, is prohibited and may be unl=
awful.</div><div>&nbsp;</div><div>Please do not delete the following Case I=
D ref:</div><div>LLNW:CINC0028005</div><div>&nbsp;</div><div style=3D'displ=
ay:inline'>Ref:MSG0325475</div></body></html>
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