Return-Path: Delivered-To: acongi@2etv-group.com Received: (qmail 2395 invoked by uid 503); 8 Oct 2014 00:25:48 -0000 Received: from unknown (HELO rtmail.llnw.com) (69.28.133.165) by ns303373.ovh.net with SMTP; 8 Oct 2014 00:25:48 -0000 Received: by rtmail.llnw.com (Postfix, from userid 33) id BA2DA61876; Tue, 7 Oct 2014 17:09:35 -0700 (MST) Subject: [llnw #4142975] (CustWelcome) WL -ORCHESTRATE CONTENT DELIVERY/MEDIA CONTENT DELIVERY - HTTP/HTTPS for Education Entertainment TV Group LTD France From: "Kim Cantrell" Reply-To: support@llnw.com In-Reply-To: References: Message-ID: Precedence: bulk X-RT-Loop-Prevention: llnw RT-Ticket: llnw #4142975 Managed-by: RT 3.8.8 (http://www.bestpractical.com/rt/) RT-Originator: kcantrell@llnw.com To: acongi@2etv-group.com Cc: ablandin@llnw.com, cpannetier@llnw.com, smalledant@llnw.com MIME-Version: 1.0 Content-Transfer-Encoding: 8bit Content-Type: text/plain; charset="utf-8" X-RT-Original-Encoding: utf-8 Date: Tue, 7 Oct 2014 17:09:35 -0700 Dear Valued Customer, The Orchestrate Content Delivery/Media Content Delivery is now ready for use. Your user configuration information is as follows: Orchestrate Content Delivery/Media Content Delivery - HTTP/HTTPs ---------- Published URL: http://out.free-x-live.com/{(.*\.(m3u|m3u8)($|\?))} Source Host: http://in.free-x-live.com/m3u8 Media Vault Secret: 3SU3EY8RS8Jkg The Limelight NOC has tested and verified that your service is operational. If for any reason you have a question or a problem with your services, you can contact us directly 7 days a week, 24 hours per day at: Local: (602) 850-5200 Toll Free: (866) LIGHT-30 Email: support@llnw.com Please do not reply to this initial email if there is a problem since it will delay escalation. Refer to the troubleshooting processes below for new ticket generation. TROUBLESHOOTING PROCESS By calling or sending an email request to us about your service, a trouble ticket will automatically be sent to our NOC and our investigation will begin. Additionally, we are monitoring our network for any anomalies that may affect your service. In order to serve your needs most efficiently, we may ask that you send us both ping and trace route (tracert) results from areas you feel may be affected to help eliminate external network anomalies within the internet fabric. MAINTENANCE NOTIFICATIONS We perform maintenance routinely and for any events that may affect you, we send out notifications 7 days prior for your review. Additionally, in the case of emergency maintenance, we will send out notification as soon as possible to notify you of the event. ESCALATION PROCESS If at any time you feel you are not getting the results you desire from any function within Limelight Networks, you can escalate your problem to your Account Manager. This individual is your advocate within the company and is charged with assuring your satisfaction. Your Account Manager has access to all levels of management within the company and will escalate your issue and assist in the resolution of any issue. LIMELIGHT RESOURCES Limelight NOC: Please contact the NOC by email or phone for any issues related service performance. The NOC is the most effective path in order to notify, capture, track and record service-impacting events so that we can rectify the issue. Limelight Account Management: Contact your account manager for any informational requests or issues relating to invoicing, contracts or other business issues. Please anticipate that your Account Manager will be in contact frequently to inquire into your level of satisfaction. At any time, please contact your Account Manager for any escalation issue. Limelight Sales and Solution Engineering: Your Account Executive and Solutions Engineer are available to discuss additional Limelight capabilities, features, product sets and relevancy to your business. Thank you for your business and for choosing Limelight Networks.