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Subject: Re: [llnw #4142975] (CustWelcome) WL -ORCHESTRATE CONTENT DELIVERY/MEDIA CONTENT DELIVERY - HTTP/HTTPS for Education Entertainment TV Group LTD France
From: Cyril Pannetier <cpannetier@llnw.com>
In-Reply-To: <E37251C4-6CC5-4176-9E21-137C522AD19A@2etv-group.com>
Date: Wed, 8 Oct 2014 11:54:39 +0200
Cc: Sarah Malledant <smalledant@llnw.com>,
 Arnaud Blandin <ablandin@llnw.com>
Message-Id: <430D7311-9C98-4CF8-B2DF-415C67F14076@llnw.com>
References: <RT-Ticket-4142975@llnw.com> <rt-3.8.8-3405-1412726975-1816.4142975-150-0@llnw.com> <909D9A1B-616A-4C22-9469-C276B221852A@2etv-group.com> <BDF1AB0C-B8E1-4101-BED4-67D0A2595124@llnw.com> <E37251C4-6CC5-4176-9E21-137C522AD19A@2etv-group.com>
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Bonjour Adolphe,

c=92est bien http://out.free-x-live.com/free-x.m3u8 qu=92il faut utiliser.

Cordialement,

Cyril Pannetier - Senior Solution Engineer

+33 1 49 97 33 13 +33 6 79 98 19 54  =97  Skype: cyrilpannetier




Le 8 oct. 2014 =E0 11:14, acongi@2etv-group.com a =E9crit :

> Bonjour Cyril,
>=20
> Pour faire plus pr=E9cis (en tout cas plus clair et pratique pour moi) qu=
elle "Target URL" dois-je utiliser dans mon interface Mediavault pour produ=
ire une "Secure URL" =E0 partir d'une adresse IP?
>=20
> Est-ce?	http://out.free-x-live.com/free-x.m3u8
>=20
> Avec FLTV, nous utilisons	 http://eetvgroup.vo.llnwd.net/e1/m3u8/fltv.m3u=
8
>=20
> Merci de votre patience,
> Cdlt,
> Adolphe
>=20
> Le 08 octobre 2014 =E0 09:47, Cyril Pannetier a =E9crit :
>=20
>> Bonjour Adolphe,
>>=20
>> c=92est le domaine public qu=92il faut utiliser pour cette chaine, par e=
xemple:  http://out.free-x-live.com/free-x.m3u8?e=3D1413010800&h=3Df8d97bf6=
b44940dc0f50db2a3d8ca8fc
>>=20
>> Cordialement,
>> <limelight-content-delivery.jpg>
>> Cyril Pannetier - Senior Solution Engineer
>>=20
>> <oldphoneicon.png>+33 1 49 97 33 13 <newphoneicon.png>+33 6 79 98 19 54 =
 =97  Skype: cyrilpannetier
>>=20
>>=20
>>=20
>>=20
>> Le 8 oct. 2014 =E0 09:30, acongi@2etv-group.com a =E9crit :
>>=20
>>> Bonjour Sarah,
>>>=20
>>> Dans cette configuration Mediavault pour le nouveau flux, quel est la "=
Target Cible" (l'=E9quivalent de "http://eetvgroup.vo.llnwd.net/e1/m3u8/flt=
v.m3u8" pour FrenchLover TV)?
>>> ... =E0 moins que ceci ne soit l'objet d'une prochaine WL?
>>>=20
>>> Merci,
>>> Cdlt,
>>> Adolphe=20
>>>=20
>>> Le 08 octobre 2014 =E0 02:09, Kim Cantrell a =E9crit :
>>>=20
>>>> Dear Valued Customer,
>>>>=20
>>>> The Orchestrate Content Delivery/Media Content Delivery is now ready f=
or use.
>>>>=20
>>>> Your user configuration information is as follows:
>>>>=20
>>>> Orchestrate Content Delivery/Media Content Delivery - HTTP/HTTPs
>>>> ----------
>>>> Published URL: http://out.free-x-live.com/{(.*\.(m3u|m3u8)($|\?))}
>>>> Source Host: http://in.free-x-live.com/m3u8
>>>> Media Vault Secret: 3SU3EY8RS8Jkg
>>>>=20
>>>> The Limelight NOC has tested and verified that your service is operati=
onal. If for any reason you have a question or a problem with your services=
, you can contact us directly 7 days a week, 24 hours per day at:
>>>>=20
>>>> Local: (602) 850-5200
>>>> Toll Free: (866) LIGHT-30
>>>> Email: support@llnw.com
>>>>=20
>>>> Please do not reply to this initial email if there is a problem since =
it will delay escalation. Refer to the troubleshooting processes below for =
new ticket generation.
>>>>=20
>>>> TROUBLESHOOTING PROCESS
>>>>=20
>>>> By calling or sending an email request to us about your service, a tro=
uble ticket will automatically be sent to our NOC and our investigation wil=
l begin. Additionally, we are monitoring our network for any anomalies that=
 may affect your service. In order to serve your needs most efficiently, we=
 may ask that you send us both ping and trace route (tracert) results from =
areas you feel may be affected to help eliminate external network anomalies=
 within the internet fabric.
>>>> MAINTENANCE NOTIFICATIONS
>>>>=20
>>>> We perform maintenance routinely and for any events that may affect yo=
u, we send out notifications 7 days prior for your review. Additionally, in=
 the case of emergency maintenance, we will send out notification as soon a=
s possible to notify you of the event.
>>>> ESCALATION PROCESS
>>>>=20
>>>> If at any time you feel you are not getting the results you desire fro=
m any function within Limelight Networks, you can escalate your problem to =
your Account Manager. This individual is your advocate within the company a=
nd is charged with assuring your satisfaction. Your Account Manager has acc=
ess to all levels of management within the company and will escalate your i=
ssue and assist in the resolution of any issue.
>>>> LIMELIGHT RESOURCES
>>>>=20
>>>> Limelight NOC: Please contact the NOC by email or phone for any issues=
 related service performance. The NOC is the most effective path in order t=
o notify, capture, track and record service-impacting events so that we can=
 rectify the issue.
>>>> Limelight Account Management: Contact your account manager for any inf=
ormational requests or issues relating to invoicing, contracts or other bus=
iness issues. Please anticipate that your Account Manager will be in contac=
t frequently to inquire into your level of satisfaction. At any time, pleas=
e contact your Account Manager for any escalation issue.
>>>> Limelight Sales and Solution Engineering: Your Account Executive and S=
olutions Engineer are available to discuss additional Limelight capabilitie=
s, features, product sets and relevancy to your business.
>>>>=20
>>>> Thank you for your business and for choosing Limelight Networks.
>>>>=20
>>>>=20
>>>=20
>>=20
>>=20
>> The information in this message may be confidential.  It is intended sol=
ely for
>> the addressee(s).  If you are not the intended recipient, any disclosure=
,
>> copying or distribution of the message, or any action or omission taken =
by you
>> in reliance on it, is prohibited and may be unlawful.  Please immediatel=
y
>> contact the sender if you have received this message in error.
>>=20
>=20


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=3Dwindows-1252"></head><body style=3D"word-wrap: break-word; -webkit-nbsp-=
mode: space; -webkit-line-break: after-white-space;">Bonjour Adolphe,<div><=
br></div><div>c=92est bien&nbsp;<a href=3D"http://out.free-x-live.com/free-=
x.m3u8">http://out.free-x-live.com/free-x.m3u8</a>&nbsp;qu=92il faut utilis=
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=3D"color: rgb(0, 0, 0); font-style: normal; font-variant: normal; font-wei=
ght: normal; letter-spacing: normal; line-height: normal; orphans: auto; te=
xt-align: start; text-indent: 0px; text-transform: none; white-space: norma=
l; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; backgro=
und-color: rgb(255, 255, 255); font-family: Helvetica; font-size: 12px;"><b=
r class=3D"Apple-interchange-newline" style=3D"color: rgb(0, 0, 0); font-fa=
mily: Times; font-size: x-small; font-style: normal; font-variant: normal; =
font-weight: normal; letter-spacing: normal; line-height: normal; orphans: =
auto; text-align: start; text-indent: 0px; text-transform: none; white-spac=
e: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;=
 background-color: rgb(255, 255, 255);">

</span></span></span></span></span></span></span></span></span></span></fon=
t></span></span></span></span></span></span></span></span></span></span></f=
ont></td></tr></tbody></table></div></div><br><div><div>Le 8 oct. 2014 =E0 =
11:14, <a href=3D"mailto:acongi@2etv-group.com">acongi@2etv-group.com</a> a=
 =E9crit :</div><br class=3D"Apple-interchange-newline"><blockquote type=3D=
"cite"><div style=3D"word-wrap: break-word; -webkit-nbsp-mode: space; -webk=
it-line-break: after-white-space; ">Bonjour Cyril,<div><br></div><div>Pour =
faire plus pr=E9cis (en tout cas plus clair et pratique pour moi) quelle "T=
arget URL" dois-je utiliser dans mon interface Mediavault pour produire une=
 "Secure URL" =E0 partir d'une adresse IP?</div><div><br></div><div>Est-ce?=
<span class=3D"Apple-tab-span" style=3D"white-space:pre">	</span><a href=3D=
"http://out.free-x-live.com/free-x.m3u8">http://out.free-x-live.com/free-x.=
m3u8</a></div><div><br></div><div>Avec FLTV, nous utilisons<span class=3D"A=
pple-tab-span" style=3D"white-space:pre">	</span>&nbsp;<a href=3D"http://ee=
tvgroup.vo.llnwd.net/e1/m3u8/fltv.m3u8">http://eetvgroup.vo.llnwd.net/e1/m3=
u8/fltv.m3u8</a></div><div><br></div><div>Merci de votre patience,</div><di=
v>Cdlt,</div><div>Adolphe<br><div><div><br></div><div>Le 08 octobre 2014 =
=E0 09:47, Cyril Pannetier a =E9crit :</div><br class=3D"Apple-interchange-=
newline"><blockquote type=3D"cite"><meta http-equiv=3D"Content-Type" conten=
t=3D"text/html charset=3Dwindows-1252"><div style=3D"word-wrap: break-word;=
 -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;">Bonjour =
Adolphe,<div><br></div><div>c=92est le domaine public qu=92il faut utiliser=
 pour cette chaine, par exemple: &nbsp;<a href=3D"http://out.free-x-live.co=
m/free-x.m3u8?e=3D1413010800&amp;h=3Df8d97bf6b44940dc0f50db2a3d8ca8fc">http=
://out.free-x-live.com/free-x.m3u8?e=3D1413010800&amp;h=3Df8d97bf6b44940dc0=
f50db2a3d8ca8fc</a></div><div><br></div><div>Cordialement,<br><div apple-co=
ntent-edited=3D"true">
<div><table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" style=3D"font-=
family: Times;"><tbody><tr><td valign=3D"top" bgcolor=3D"#ffffff" style=3D"=
padding-left: 0px;"><a href=3D"http://www.limelight.com/" style=3D"font-siz=
e: 8pt;"><span>&lt;limelight-content-delivery.jpg&gt;</span></a><a href=3D"=
http://www.limelight.com/" style=3D"font-family: Times; font-style: normal;=
 font-variant: normal; font-weight: normal; letter-spacing: normal; line-he=
ight: normal; orphans: auto; text-align: start; text-indent: 0px; text-tran=
sform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-=
text-stroke-width: 0px; font-size: 8pt;"><br class=3D"Apple-interchange-new=
line"><table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" style=3D""><t=
body><tr><td><span style=3D"font-family: Arial, sans-serif; font-size: 11pt=
; font-weight: bold; line-height: 14pt;">Cyril Pannetier -&nbsp;</span><spa=
n style=3D"color: rgb(102, 102, 102); font-family: Arial, sans-serif; font-=
size: 10pt;"><em>Senior Solution Engineer</em></span><br><span style=3D"col=
or: rgb(102, 102, 102); font-family: Arial; font-size: 8pt; line-height: 14=
pt; width: 600px; margin-top: 25px;"></span></td></tr></tbody></table></a><=
br class=3D"Apple-interchange-newline" style=3D"font-family: Times; font-st=
yle: normal; font-variant: normal; font-weight: normal; letter-spacing: nor=
mal; line-height: normal; orphans: auto; text-align: start; text-indent: 0p=
x; text-transform: none; white-space: normal; widows: auto; word-spacing: 0=
px; -webkit-text-stroke-width: 0px;"><font style=3D"font-family: Times; fon=
t-style: normal; font-variant: normal; font-weight: normal; letter-spacing:=
 normal; line-height: normal; orphans: auto; text-align: start; text-indent=
: 0px; text-transform: none; white-space: normal; widows: auto; word-spacin=
g: 0px; -webkit-text-stroke-width: 0px;"><span><span><span><span><span><spa=
n><span><span style=3D"font-family: Times; font-size: x-small;"><span><span=
><span><span>&lt;oldphoneicon.png&gt;</span></span><a href=3D"tel:%2B1%2060=
2%20555%205555" value=3D"+16025555555" target=3D"_blank" style=3D"font-styl=
e: normal; font-variant: normal; font-weight: normal; letter-spacing: norma=
l; orphans: auto; text-align: start; text-indent: 0px; text-transform: none=
; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke=
-width: 0px; font-family: Arial; font-size: 8pt; background-color: rgb(255,=
 255, 255); line-height: 18px; color: rgb(121, 121, 121); text-decoration: =
none;">+33 1 49 97 33 1</a><font size=3D"1" style=3D"font-family: Times; fo=
nt-size: x-small; font-style: normal; font-variant: normal; font-weight: no=
rmal; letter-spacing: normal; line-height: normal; orphans: auto; text-alig=
n: start; text-indent: 0px; text-transform: none; white-space: normal; wido=
ws: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-col=
or: rgb(255, 255, 255);">3</font><span style=3D"font-style: normal; font-va=
riant: normal; font-weight: normal; letter-spacing: normal; orphans: auto; =
text-align: start; text-indent: 0px; text-transform: none; white-space: nor=
mal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; font-=
family: Arial; font-size: 8pt; background-color: rgb(255, 255, 255); color:=
 rgb(102, 102, 102); line-height: 18px;">&nbsp;</span><font style=3D"font-f=
amily: Times; font-size: x-small; font-style: normal; font-variant: normal;=
 font-weight: normal; letter-spacing: normal; line-height: normal; orphans:=
 auto; text-align: start; text-indent: 0px; text-transform: none; white-spa=
ce: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px=
; background-color: rgb(255, 255, 255);"><span><span><span><span><span><spa=
n><span><span style=3D"font-family: Times; font-size: x-small;"><span><span=
><span><span>&lt;newphoneicon.png&gt;</span></span><span style=3D"font-fami=
ly: Times; font-size: x-small; font-style: normal; font-variant: normal; fo=
nt-weight: normal; letter-spacing: normal; line-height: normal; orphans: au=
to; text-align: start; text-indent: 0px; text-transform: none; white-space:=
 normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; b=
ackground-color: rgb(255, 255, 255);"><a href=3D"tel:%2B1%20480%20555%20555=
5" value=3D"+14804444444" target=3D"_blank" style=3D"font-size: 8pt; font-f=
amily: Arial; line-height: 18px; color: rgb(121, 121, 121); text-decoration=
: none;">+33 6 79 98 19 54</a><font size=3D"1">&nbsp;&nbsp;</font><a href=
=3D"tel:%2B1%20480%20555%205555" value=3D"+14804444444" target=3D"_blank" s=
tyle=3D"font-size: 8pt; font-family: Arial; line-height: 18px; color: rgb(1=
21, 121, 121); text-decoration: none;">=97 &nbsp;Skype: cyrilpannetier</a><=
/span><table cellspacing=3D"0" cellpadding=3D"0" border=3D"0" style=3D"font=
-family: Times; letter-spacing: normal; orphans: auto; text-indent: 0px; te=
xt-transform: none; widows: auto; word-spacing: 0px; -webkit-text-stroke-wi=
dth: 0px; background-color: rgb(255, 255, 255);"><tbody><tr><td valign=3D"t=
op" bgcolor=3D"#ffffff" style=3D"padding-left: 0px;"><font style=3D"font-st=
yle: normal; font-variant: normal; font-weight: normal; letter-spacing: nor=
mal; line-height: normal; orphans: auto; text-align: start; text-indent: 0p=
x; text-transform: none; white-space: normal; widows: auto; word-spacing: 0=
px; -webkit-text-stroke-width: 0px;"><span><span><span><span><span><span><s=
pan><font style=3D"font-style: normal; font-variant: normal; font-weight: n=
ormal; letter-spacing: normal; line-height: normal; orphans: auto; text-ali=
gn: start; text-indent: 0px; text-transform: none; white-space: normal; wid=
ows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-co=
lor: rgb(255, 255, 255);"><span><span><span><span><span><span><span><font s=
tyle=3D"font-style: normal; font-variant: normal; font-weight: normal; lett=
er-spacing: normal; line-height: normal; orphans: auto; text-align: start; =
text-indent: 0px; text-transform: none; white-space: normal; widows: auto; =
word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span><span><span><span=
><span><span><font style=3D"font-style: normal; font-variant: normal; font-=
weight: normal; letter-spacing: normal; line-height: normal; orphans: auto;=
 text-align: start; text-indent: 0px; text-transform: none; white-space: no=
rmal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; back=
ground-color: rgb(255, 255, 255);"><span><span><span><span><span><span><fon=
t size=3D"1" style=3D"font-family: Times; font-size: x-small; font-style: n=
ormal; font-variant: normal; font-weight: normal; letter-spacing: normal; l=
ine-height: normal; orphans: auto; text-align: start; text-indent: 0px; tex=
t-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -w=
ebkit-text-stroke-width: 0px;"><span><span><span><span><span><font size=3D"=
1" style=3D"font-family: Times; font-size: x-small; font-style: normal; fon=
t-variant: normal; font-weight: normal; letter-spacing: normal; line-height=
: normal; orphans: auto; text-align: start; text-indent: 0px; text-transfor=
m: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text=
-stroke-width: 0px; background-color: rgb(255, 255, 255);"><span><span><spa=
n><span><span><br style=3D"font-family: Times; font-size: x-small; font-sty=
le: normal; font-variant: normal; font-weight: normal; letter-spacing: norm=
al; line-height: normal; orphans: auto; text-align: start; text-indent: 0px=
; text-transform: none; white-space: normal; widows: auto; word-spacing: 0p=
x; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);"><=
/span></span></span></span></span></font></span></span></span></span></span=
></font><font style=3D"font-style: normal; font-variant: normal; font-weigh=
t: normal; letter-spacing: normal; line-height: normal; orphans: auto; text=
-align: start; text-indent: 0px; text-transform: none; white-space: normal;=
 widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><span><s=
pan><span><span><span><font style=3D"font-style: normal; font-variant: norm=
al; font-weight: normal; letter-spacing: normal; line-height: normal; orpha=
ns: auto; text-align: start; text-indent: 0px; text-transform: none; white-=
space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: =
0px; background-color: rgb(255, 255, 255);"><span><span><span><span><span><=
span style=3D"font-style: normal; font-variant: normal; font-weight: normal=
; letter-spacing: normal; line-height: normal; orphans: auto; text-align: s=
tart; text-indent: 0px; text-transform: none; white-space: normal; widows: =
auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: =
rgb(255, 255, 255);"><span style=3D"font-style: normal; font-variant: norma=
l; font-weight: normal; letter-spacing: normal; line-height: normal; orphan=
s: auto; text-align: start; text-indent: 0px; text-transform: none; white-s=
pace: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0=
px; background-color: rgb(255, 255, 255);"><span><span><span style=3D"font-=
style: normal; font-variant: normal; font-weight: normal; letter-spacing: n=
ormal; line-height: normal; orphans: auto; text-align: start; text-indent: =
0px; text-transform: none; white-space: normal; widows: auto; word-spacing:=
 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);=
"><span></span></span></span></span></span></span></span></span></span></sp=
an></span></font></span></span></span></span></span></font></span></span></=
span></span></span></span></font></span></span></span></span></span></span>=
</font></span></span></span></span></span></span></span></font></span></spa=
n></span></span></span></span></span></font></td></tr></tbody></table><br s=
tyle=3D"font-style: normal; font-variant: normal; font-weight: normal; lett=
er-spacing: normal; line-height: normal; orphans: auto; text-align: start; =
text-indent: 0px; text-transform: none; white-space: normal; widows: auto; =
word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(25=
5, 255, 255); font-family: Helvetica; font-size: 12px;"><br class=3D"Apple-=
interchange-newline" style=3D"font-family: Times; font-size: x-small; font-=
style: normal; font-variant: normal; font-weight: normal; letter-spacing: n=
ormal; line-height: normal; orphans: auto; text-align: start; text-indent: =
0px; text-transform: none; white-space: normal; widows: auto; word-spacing:=
 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);=
">

</span></span></span></span></span></span></span></span></span></span></fon=
t></span></span></span></span></span></span></span></span></span></span></f=
ont></td></tr></tbody></table></div></div><br><div><div>Le 8 oct. 2014 =E0 =
09:30, <a href=3D"mailto:acongi@2etv-group.com">acongi@2etv-group.com</a> a=
 =E9crit :</div><br class=3D"Apple-interchange-newline"><blockquote type=3D=
"cite">Bonjour Sarah,<br><br>Dans cette configuration Mediavault pour le no=
uveau flux, quel est la "Target Cible" (l'=E9quivalent de "<a href=3D"http:=
//eetvgroup.vo.llnwd.net/e1/m3u8/fltv.m3u8">http://eetvgroup.vo.llnwd.net/e=
1/m3u8/fltv.m3u8</a>" pour FrenchLover TV)?<br>... =E0 moins que ceci ne so=
it l'objet d'une prochaine WL?<br><br>Merci,<br>Cdlt,<br>Adolphe <br><br>Le=
 08 octobre 2014 =E0 02:09, Kim Cantrell a =E9crit :<br><br><blockquote typ=
e=3D"cite">Dear Valued Customer,<br><br>The Orchestrate Content Delivery/Me=
dia Content Delivery is now ready for use.<br><br>Your user configuration i=
nformation is as follows:<br><br>Orchestrate Content Delivery/Media Content=
 Delivery - HTTP/HTTPs<br>----------<br>Published URL: <a href=3D"http://ou=
t.free-x-live.com/">http://out.free-x-live.com/</a>{(.*\.(m3u|m3u8)($|\?))}=
<br>Source Host: <a href=3D"http://in.free-x-live.com/m3u8">http://in.free-=
x-live.com/m3u8</a><br>Media Vault Secret: 3SU3EY8RS8Jkg<br><br>The Limelig=
ht NOC has tested and verified that your service is operational. If for any=
 reason you have a question or a problem with your services, you can contac=
t us directly 7 days a week, 24 hours per day at:<br><br>Local: (602) 850-5=
200<br>Toll Free: (866) LIGHT-30<br>Email: <a href=3D"mailto:support@llnw.c=
om">support@llnw.com</a><br><br>Please do not reply to this initial email i=
f there is a problem since it will delay escalation. Refer to the troublesh=
ooting processes below for new ticket generation.<br><br>TROUBLESHOOTING PR=
OCESS<br><br>By calling or sending an email request to us about your servic=
e, a trouble ticket will automatically be sent to our NOC and our investiga=
tion will begin. Additionally, we are monitoring our network for any anomal=
ies that may affect your service. In order to serve your needs most efficie=
ntly, we may ask that you send us both ping and trace route (tracert) resul=
ts from areas you feel may be affected to help eliminate external network a=
nomalies within the internet fabric.<br>MAINTENANCE NOTIFICATIONS<br><br>We=
 perform maintenance routinely and for any events that may affect you, we s=
end out notifications 7 days prior for your review. Additionally, in the ca=
se of emergency maintenance, we will send out notification as soon as possi=
ble to notify you of the event.<br>ESCALATION PROCESS<br><br>If at any time=
 you feel you are not getting the results you desire from any function with=
in Limelight Networks, you can escalate your problem to your Account Manage=
r. This individual is your advocate within the company and is charged with =
assuring your satisfaction. Your Account Manager has access to all levels o=
f management within the company and will escalate your issue and assist in =
the resolution of any issue.<br>LIMELIGHT RESOURCES<br><br>Limelight NOC: P=
lease contact the NOC by email or phone for any issues related service perf=
ormance. The NOC is the most effective path in order to notify, capture, tr=
ack and record service-impacting events so that we can rectify the issue.<b=
r>Limelight Account Management: Contact your account manager for any inform=
ational requests or issues relating to invoicing, contracts or other busine=
ss issues. Please anticipate that your Account Manager will be in contact f=
requently to inquire into your level of satisfaction. At any time, please c=
ontact your Account Manager for any escalation issue.<br>Limelight Sales an=
d Solution Engineering: Your Account Executive and Solutions Engineer are a=
vailable to discuss additional Limelight capabilities, features, product se=
ts and relevancy to your business.<br><br>Thank you for your business and f=
or choosing Limelight Networks.<br><br><br></blockquote><br></blockquote></=
div><br></div></div>
<br>
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