Return-Path: Delivered-To: acongi@2etv-group.com Received: (qmail 6670 invoked by uid 503); 10 Oct 2014 07:14:21 -0000 Received: from unknown (HELO mailroute2.phx2.llnw.com) (69.164.57.41) by ns303373.ovh.net with SMTP; 10 Oct 2014 07:14:21 -0000 Received: from app32033.sjc5.service-now.com (unknown [199.91.141.12]) by mailroute2.phx2.llnw.com (Postfix) with ESMTPS id 9D85CB9C0EA for ; Thu, 9 Oct 2014 23:56:15 -0700 (MST) Date: Thu, 9 Oct 2014 23:56:25 -0700 (PDT) From: Limelight Support Reply-To: customer.support@llnw.com To: acongi@2etv-group.com Message-ID: <2566588.8194.1412924185672.JavaMail.p16516@app32033.sjc5.service-now.com> Subject: Incident CINC0046490 has been opened MIME-Version: 1.0 Content-Type: multipart/mixed; boundary="----=_Part_8192_2112047.1412924185384" Precedence: bulk ------=_Part_8192_2112047.1412924185384 Content-Type: multipart/alternative; boundary="----=_Part_8193_30142472.1412924185384" ------=_Part_8193_30142472.1412924185384 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: 7bit Thank you for contacting Limelight Networks Customer Support. We have assigned your request ticket number CINC0046490. We take your request for Support seriously and work to resolve all issues as soon as possible. Please include the ticket and reference number below on all email communications, this will ensure we track your issue correctly. You can also reply directly to this email. acongi@2etv-group.com opened the following incident: Short description: VLC reading problem Description: Hi, I cannot read with VLC the secure URL produced with Mediavault (Target URL : http://out.free-x-live.com/free-x.m3u8). No problem with QuickTime. I have not this problem using the Target URL : http://eetvgroup.vo.llnwd.net/e1/m3u8/fltv.m3u8. (MAC OS X 10.6.8 VLC : 2.1.5 Rincewind (Intel 64bit)) Best, Adolphe CONGI 2ETV GROUP In order to resolve your issue quickly, we want to obtain as much information about your issue as possible. If you are able to provide any additional information regarding the issue, please do not wait for our technician to contact you. The time to resolution can be impacted by the quality and quantity of information we receive. Our Customer Support team is assessing your issue and you will be receiving an initial response in the next few minutes; we strive to reply within 30 minutes of receiving your request for Support. If you need a response sooner, please call us at (866) 544-4830. Operations Customer Support (602) 850-5200 (866) 544-4830 support@llnw.com Please note: Limelight Networks accepts attachments up to 10MB. If you are attempting to attach a file that is larger than 10MB, please contact Limelight Networks Support at 602-850-5200 to arrange an alternative delivery method. The information in this message may be confidential, and/or subject to restrictions on use and disclosure. It is intended solely for the addressee(s). If you are not the intended recipient and/or believe you have received this information in error: 1) immediately contact the sender, and delete this message and its contents; and 2) any further disclosure, copying or distribution of the message, or any acts or omission by you in reliance on it, is prohibited and may be unlawful. Please do not delete the following Case ID ref: LLNW:CINC0046490 Ref:MSG0540060 ------=_Part_8193_30142472.1412924185384 Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset=UTF-8
Thank you for contacting Limelight Networks Customer Suppo= rt. We have assigned your request ticket number CINC0046490.
&nb= sp;
We take your request for Support seriously and work to resolv= e all issues as soon as possible. Please include the ticket and reference n= umber below on all email communications, this will ensure we track your iss= ue correctly. You can also reply directly to this email.
 
acongi@2etv-group.com opened the following incident:
&nb= sp;
Short description: VLC reading problem
Description:= Hi,
 
I cannot read with VLC the secure URL produ= ced with Mediavault (Target URL : http://out.free-x-live.com/free-x.m3u8).= No problem with QuickTime.
 
I have not this prob= lem using the Target URL : http://eetvgroup.vo.llnwd.net/e1/m3u8/fltv.m3u8.=
 
(MAC OS X 10.6.8=09=09VLC : 2.1.5 Rincewind (I= ntel 64bit))
 
Best,
 
Ad= olphe CONGI
2ETV GROUP
 
In order to res= olve your issue quickly, we want to obtain as much information about your i= ssue as possible. If you are able to provide any additional information reg= arding the issue, please do not wait for our technician to contact you. The= time to resolution can be impacted by the quality and quantity of informat= ion we receive.
 
Our Customer Support team is as= sessing your issue and you will be receiving an initial response in the nex= t few minutes; we strive to reply within 30 minutes of receiving your reque= st for Support. If you need a response sooner, please call us at (866) 544-= 4830.
 
Operations Customer Support
(6= 02) 850-5200
(866) 544-4830
support@llnw.com
=  
 
Please note: Limelight Networks accepts a= ttachments up to 10MB. If you are attempting to attach a file that is large= r than 10MB, please contact Limelight Networks Support at 602-850-5200 to a= rrange an alternative delivery method.
 
The infor= mation in this message may be confidential, and/or subject to restrictions = on use and disclosure. It is intended solely for the addressee(s). If you a= re not the intended recipient and/or believe you have received this informa= tion in error: 1) immediately contact the sender, and delete this message a= nd its contents; and 2) any further disclosure, copying or distribution of = the message, or any acts or omission by you in reliance on it, is prohibite= d and may be unlawful.
 
Please do not delete the = following Case ID ref:
LLNW:CINC0046490
 
Ref:MSG0540060
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