Return-Path: Delivered-To: acongi@2etv-group.com Received: (qmail 15090 invoked by uid 503); 24 Oct 2014 05:01:41 -0000 Received: from unknown (HELO ?192.168.1.4?) (82.98.33.31) by ns303373.ovh.net with SMTP; 24 Oct 2014 05:01:41 -0000 Subject: Re: [llnw #4152400] (CustWelcome) WL - ORCHESTRATE CONTENT DELIVERY/MEDIA CONTENT DELIVERY - HTTP/HTTPS for Education Entertainment TV Group LTD France Mime-Version: 1.0 (Apple Message framework v1085) Content-Type: text/plain; charset=iso-8859-1 From: "acongi@2etv-group.com" In-Reply-To: Date: Fri, 24 Oct 2014 06:33:03 +0200 Cc: Arnaud Blandin Content-Transfer-Encoding: quoted-printable Message-Id: <9A80CAB6-C8B0-4496-8747-1EC747F68B42@2etv-group.com> References: To: Cyril Pannetier , Sarah Malledant X-Mailer: Apple Mail (2.1085) Bonjour, Merci pour cette configuration. M=EAme question que pour le dernier Mediavault mis =E0 disposition (pour = free-x live), quelle est la "Target Cible" =E0 utiliser pour produire = des URL s=E9curis=E9es? Merci, Cdlt, Adolphe Le 24 octobre 2014 =E0 01:34, Kim Cantrell a =E9crit : > Dear Valued Customer, >=20 > The Orchestrate Content Delivery/Media Content Delivery - HTTP is now = ready for use. >=20 > Your user configuration information is as follows: >=20 > Published URL: http://out.huntingaction-live.com/ ( CNAME to = eetvgroup.vo.llnwd.net ) > Source Host: http://in.huntingaction-live.com/ > Cookie Based Mediavault secret: 3SU3EY8RS8Jkg > Optimized for HLS delivery >=20 > The Limelight NOC has tested and verified that your service is = operational. If for any reason you have a question or a problem with = your services, you can contact us directly 7 days a week, 24 hours per = day at: >=20 > Local: (602) 850-5200 > Toll Free: (866) LIGHT-30 > Email: support@llnw.com >=20 > Please do not reply to this initial email if there is a problem since = it will delay escalation. Refer to the troubleshooting processes below = for new ticket generation. >=20 > TROUBLESHOOTING PROCESS >=20 > By calling or sending an email request to us about your service, a = trouble ticket will automatically be sent to our NOC and our = investigation will begin. Additionally, we are monitoring our network = for any anomalies that may affect your service. In order to serve your = needs most efficiently, we may ask that you send us both ping and trace = route (tracert) results from areas you feel may be affected to help = eliminate external network anomalies within the internet fabric. > MAINTENANCE NOTIFICATIONS >=20 > We perform maintenance routinely and for any events that may affect = you, we send out notifications 7 days prior for your review. = Additionally, in the case of emergency maintenance, we will send out = notification as soon as possible to notify you of the event. > ESCALATION PROCESS >=20 > If at any time you feel you are not getting the results you desire = from any function within Limelight Networks, you can escalate your = problem to your Account Manager. This individual is your advocate within = the company and is charged with assuring your satisfaction. Your Account = Manager has access to all levels of management within the company and = will escalate your issue and assist in the resolution of any issue. > LIMELIGHT RESOURCES >=20 > Limelight NOC: Please contact the NOC by email or phone for any issues = related service performance. The NOC is the most effective path in order = to notify, capture, track and record service-impacting events so that we = can rectify the issue. > Limelight Account Management: Contact your account manager for any = informational requests or issues relating to invoicing, contracts or = other business issues. Please anticipate that your Account Manager will = be in contact frequently to inquire into your level of satisfaction. At = any time, please contact your Account Manager for any escalation issue. > Limelight Sales and Solution Engineering: Your Account Executive and = Solutions Engineer are available to discuss additional Limelight = capabilities, features, product sets and relevancy to your business. >=20 > Thank you for your business and for choosing Limelight Networks. >=20