Return-Path: Delivered-To: acongi@2etv-group.com Received: (qmail 25636 invoked by uid 503); 24 Oct 2014 08:56:12 -0000 Received: from unknown (HELO mailroute1.phx2.llnw.com) (69.164.57.40) by ns303373.ovh.net with SMTP; 24 Oct 2014 08:56:12 -0000 Received: from app32033.sjc5.service-now.com (unknown [199.91.141.12]) by mailroute1.phx2.llnw.com (Postfix) with ESMTPS id AD5DB9F60B1 for ; Fri, 24 Oct 2014 01:27:37 -0700 (MST) Date: Fri, 24 Oct 2014 01:27:34 -0700 (PDT) From: Limelight Support Reply-To: customer.support@llnw.com To: acongi@2etv-group.com Message-ID: <4096979.27883.1414139254580.JavaMail.p16516@app32033.sjc5.service-now.com> Subject: Incident CINC0047730 has been opened MIME-Version: 1.0 Content-Type: multipart/mixed; boundary="----=_Part_27881_3521450.1414139254318" Precedence: bulk ------=_Part_27881_3521450.1414139254318 Content-Type: multipart/alternative; boundary="----=_Part_27882_28551551.1414139254318" ------=_Part_27882_28551551.1414139254318 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Thank you for contacting Limelight Networks Customer Support. We have assig= ned your request ticket number CINC0047730.=20 =20 We take your request for Support seriously and work to resolve all issues a= s soon as possible. Please include the ticket and reference number below on= all email communications, this will ensure we track your issue correctly. = You can also reply directly to this email. =20 acongi@2etv-group.com opened the following incident: =20 Short description: Re: [llnw #4152400] (CustWelcome) WL - ORCHESTRATE CONTE= NT DELIVERY/MEDIA CONTENT DELIVERY - HTTP/HTTPS for Education Entertainment= TV Group LTD France Description: Dear "support", =20 What is "Target URL" I have to use to create my secure URL using Mediavault= for this stream? =20 Best, Adolphe CONGI =20 Le 24 octobre 2014 =C3=A0 01:34, Kim Cantrell a =C3=A9crit : =20 > Dear Valued Customer, >=20 > The Orchestrate Content Delivery/Media Content Delivery - HTTP is now rea= dy for use. >=20 > Your user configuration information is as follows: >=20 > Published URL: http://out.huntingaction-live.com/ ( CNAME to eetvgroup.vo= .llnwd.net ) > Source Host: http://in.huntingaction-live.com/ > Cookie Based Mediavault secret: 3SU3EY8RS8Jkg > Optimized for HLS delivery >=20 > The Limelight NOC has tested and verified that your service is operationa= l. If for any reason you have a question or a problem with your services, y= ou can contact us directly 7 days a week, 24 hours per day at: >=20 > Local: (602) 850-5200 > Toll Free: (866) LIGHT-30 > Email: support@llnw.com >=20 > Please do not reply to this initial email if there is a problem since it = will delay escalation. Refer to the troubleshooting processes below for new= ticket generation. >=20 > TROUBLESHOOTING PROCESS >=20 > By calling or sending an email request to us about your service, a troubl= e ticket will automatically be sent to our NOC and our investigation will b= egin. Additionally, we are monitoring our network for any anomalies that ma= y affect your service. In order to serve your needs most efficiently, we ma= y ask that you send us both ping and trace route (tracert) results from are= as you feel may be affected to help eliminate external network anomalies wi= thin the internet fabric. > MAINTENANCE NOTIFICATIONS >=20 > We perform maintenance routinely and for any events that may affect you, = we send out notifications 7 days prior for your review. Additionally, in th= e case of emergency maintenance, we will send out notification as soon as p= ossible to notify you of the event. > ESCALATION PROCESS >=20 > If at any time you feel you are not getting the results you desire from a= ny function within Limelight Networks, you can escalate your problem to you= r Account Manager. This individual is your advocate within the company and = is charged with assuring your satisfaction. Your Account Manager has access= to all levels of management within the company and will escalate your issu= e and assist in the resolution of any issue. > LIMELIGHT RESOURCES >=20 > Limelight NOC: Please contact the NOC by email or phone for any issues re= lated service performance. The NOC is the most effective path in order to n= otify, capture, track and record service-impacting events so that we can re= ctify the issue. > Limelight Account Management: Contact your account manager for any inform= ational requests or issues relating to invoicing, contracts or other busine= ss issues. Please anticipate that your Account Manager will be in contact f= requently to inquire into your level of satisfaction. At any time, please c= ontact your Account Manager for any escalation issue. > Limelight Sales and Solution Engineering: Your Account Executive and Solu= tions Engineer are available to discuss additional Limelight capabilities, = features, product sets and relevancy to your business. >=20 > Thank you for your business and for choosing Limelight Networks. > =20 In order to resolve your issue quickly, we want to obtain as much informati= on about your issue as possible. If you are able to provide any additional = information regarding the issue, please do not wait for our technician to c= ontact you. The time to resolution can be impacted by the quality and quant= ity of information we receive.=20 =20 Our Customer Support team is assessing your issue and you will be receiving= an initial response in the next few minutes; we strive to reply within 30 = minutes of receiving your request for Support. If you need a response soone= r, please call us at (866) 544-4830.=20 =20 Operations Customer Support=20 (602) 850-5200 (866) 544-4830 support@llnw.com =20 =20 Please note: Limelight Networks accepts attachments up to 10MB. If you are = attempting to attach a file that is larger than 10MB, please contact Limeli= ght Networks Support at 602-850-5200 to arrange an alternative delivery met= hod. =20 The information in this message may be confidential, and/or subject to rest= rictions on use and disclosure. It is intended solely for the addressee(s).= If you are not the intended recipient and/or believe you have received thi= s information in error: 1) immediately contact the sender, and delete this = message and its contents; and 2) any further disclosure, copying or distrib= ution of the message, or any acts or omission by you in reliance on it, is = prohibited and may be unlawful. =20 Please do not delete the following Case ID ref: LLNW:CINC0047730 Ref:MSG0558896 ------=_Part_27882_28551551.1414139254318 Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset=UTF-8
Thank you for contacting Limelight Networks Customer Suppo= rt. We have assigned your request ticket number CINC0047730.
&nb= sp;
We take your request for Support seriously and work to resolv= e all issues as soon as possible. Please include the ticket and reference n= umber below on all email communications, this will ensure we track your iss= ue correctly. You can also reply directly to this email.
 
acongi@2etv-group.com opened the following incident:
&nb= sp;
Short description: Re: [llnw #4152400] (CustWelcome) WL - ORC= HESTRATE CONTENT DELIVERY/MEDIA CONTENT DELIVERY - HTTP/HTTPS for Education= Entertainment TV Group LTD France
Description: Dear "suppor= t",
 
What is "Target URL" I have t= o use to create my secure URL using Mediavault for this stream?
&= nbsp;
Best,
Adolphe CONGI
 
Le= 24 octobre 2014 =C3=A0 01:34, Kim Cantrell a =C3=A9crit :
 =
> Dear Valued Customer,
>
> The Or= chestrate Content Delivery/Media Content Delivery - HTTP is now ready for u= se.
>
> Your user configuration information is a= s follows:
>
> Published URL: http://out.hunting= action-live.com/ ( CNAME to eetvgroup.vo.llnwd.net )
> Source = Host: http://in.huntingaction-live.com/
> Cookie Based Mediava= ult secret: 3SU3EY8RS8Jkg
> Optimized for HLS delivery
>
> The Limelight NOC has tested and verified that your= service is operational. If for any reason you have a question or a problem= with your services, you can contact us directly 7 days a week, 24 hours pe= r day at:
>
> Local: (602) 850-5200
&g= t; Toll Free: (866) LIGHT-30
> Email: support@llnw.com
>
> Please do not reply to this initial email if there = is a problem since it will delay escalation. Refer to the troubleshooting p= rocesses below for new ticket generation.
>
> TR= OUBLESHOOTING PROCESS
>
> By calling or sending = an email request to us about your service, a trouble ticket will automatica= lly be sent to our NOC and our investigation will begin. Additionally, we a= re monitoring our network for any anomalies that may affect your service. I= n order to serve your needs most efficiently, we may ask that you send us b= oth ping and trace route (tracert) results from areas you feel may be affec= ted to help eliminate external network anomalies within the internet fabric= .
> MAINTENANCE NOTIFICATIONS
>
> W= e perform maintenance routinely and for any events that may affect you, we = send out notifications 7 days prior for your review. Additionally, in the c= ase of emergency maintenance, we will send out notification as soon as poss= ible to notify you of the event.
> ESCALATION PROCESS
>
> If at any time you feel you are not getting the resu= lts you desire from any function within Limelight Networks, you can escalat= e your problem to your Account Manager. This individual is your advocate wi= thin the company and is charged with assuring your satisfaction. Your Accou= nt Manager has access to all levels of management within the company and wi= ll escalate your issue and assist in the resolution of any issue.
> LIMELIGHT RESOURCES
>
> Limelight NOC: Ple= ase contact the NOC by email or phone for any issues related service perfor= mance. The NOC is the most effective path in order to notify, capture, trac= k and record service-impacting events so that we can rectify the issue.
> Limelight Account Management: Contact your account manager for = any informational requests or issues relating to invoicing, contracts or ot= her business issues. Please anticipate that your Account Manager will be in= contact frequently to inquire into your level of satisfaction. At any time= , please contact your Account Manager for any escalation issue.
&= gt; Limelight Sales and Solution Engineering: Your Account Executive and So= lutions Engineer are available to discuss additional Limelight capabilities= , features, product sets and relevancy to your business.
>
> Thank you for your business and for choosing Limelight Network= s.
>
 
In order to resolve your issue= quickly, we want to obtain as much information about your issue as possibl= e. If you are able to provide any additional information regarding the issu= e, please do not wait for our technician to contact you. The time to resolu= tion can be impacted by the quality and quantity of information we receive.=
 
Our Customer Support team is assessing your is= sue and you will be receiving an initial response in the next few minutes; = we strive to reply within 30 minutes of receiving your request for Support.= If you need a response sooner, please call us at (866) 544-4830.
 
Operations Customer Support
(602) 850-5200
(866) 544-4830
support@llnw.com
 
 
Please note: Limelight Networks accepts attachments up t= o 10MB. If you are attempting to attach a file that is larger than 10MB, pl= ease contact Limelight Networks Support at 602-850-5200 to arrange an alter= native delivery method.
 
The information in this = message may be confidential, and/or subject to restrictions on use and disc= losure. It is intended solely for the addressee(s). If you are not the inte= nded recipient and/or believe you have received this information in error: = 1) immediately contact the sender, and delete this message and its contents= ; and 2) any further disclosure, copying or distribution of the message, or= any acts or omission by you in reliance on it, is prohibited and may be un= lawful.
 
Please do not delete the following Case = ID ref:
LLNW:CINC0047730
 
Ref:MSG0558896
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