Return-Path: Delivered-To: acongi@2etv-group.com Received: (qmail 20938 invoked by uid 503); 27 Jan 2015 23:26:35 -0000 Received: from unknown (HELO mailroute2.phx2.llnw.com) (69.164.57.41) by ns303373.ovh.net with SMTP; 27 Jan 2015 23:26:35 -0000 Received: from app31024.iad3.service-now.com (unknown [199.91.139.160]) by mailroute2.phx2.llnw.com (Postfix) with ESMTPS id F298F76A1A5 for ; Tue, 27 Jan 2015 16:13:08 -0700 (MST) Date: Tue, 27 Jan 2015 15:13:14 -0800 (PST) From: Limelight Support Reply-To: customer.support@llnw.com To: acongi@2etv-group.com Message-ID: <22836213.59744.1422400394895.JavaMail.p16521@app31024.iad3.service-now.com> Subject: CINC0054840 - eetvgroup - http - issues with HLS playback in Dec MIME-Version: 1.0 Content-Type: multipart/mixed; boundary="----=_Part_59742_29926930.1422400394894" X-ServiceNow-SysEmail-Version: 2 X-ServiceNow-Source: Notification-0b0150266f2f8100d8862762be3ee4c2 Precedence: bulk ------=_Part_59742_29926930.1422400394894 Content-Type: multipart/alternative; boundary="----=_Part_59743_986518.1422400394894" ------=_Part_59743_986518.1422400394894 Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset=UTF-8 2015-01-27 16:12:17 MST - Daniel Sackett (Additional comments) Hello Adolphe,=20 =C2=A0 Thank you for contacting Limelight Networks Support Team. My name is Daniel= , and I will be the support technician handling your case today.=20 =C2=A0 I understand that your client reported an issue with an HLS stream that had= occurred on Dec. 24th. I am uncertain as to the cause of this issue, so I = will need to escalate this further to see if it is possible to investigate = into this, even though it occurred over 30 days ago.=20 =C2=A0 Regards,=20 Daniel Sackett =C2=A0 =C2=A0 =C2=A0 This comment was added to CINC0054840. =C2=A0 Thank you, =C2=A0 Operations Customer Support=20 (866) 544-4830=20 (602) 850-5200=20 support@llnw.com =C2=A0 Please do not delete the following Incident ID ref: LLNW:CINC0054840 Ref:MSG0664366 ------=_Part_59743_986518.1422400394894 Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset=UTF-8

2015-01-27 16:12:17 MST - Daniel Sackett (Add= itional comments)

Hello Adolphe,

Than= k you for contacting Limelight Networks Support Team. My name is Daniel, an= d I will be the support technician handling your case today.

&nb= sp;

I understand that your client reported an issue with an HLS s= tream that had occurred on Dec. 24th. I am uncertain as to the cause of thi= s issue, so I will need to escalate this further to see if it is possible t= o investigate into this, even though it occurred over 30 days ago.

Regards,

Daniel Sackett

This comment was added to CINC0054= 840.

Thank you,

Opera= tions Customer Support

(866) 544-4830

(602) 850-5200 =

support@llnw.com

Please do not delete= the following Incident ID ref:

LLNW:CINC0054840

Ref:MSG0664366

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