Return-Path: Delivered-To: acongi@2etv-group.com Received: (qmail 10423 invoked by uid 503); 28 Jan 2015 07:43:11 -0000 Received: from unknown (HELO ?192.168.2.36?) (82.98.32.222) by ns303373.ovh.net with SMTP; 28 Jan 2015 07:43:11 -0000 Subject: Re: CINC0054840 - eetvgroup - http - issues with HLS playback in Dec Mime-Version: 1.0 (Apple Message framework v1085) Content-Type: multipart/alternative; boundary=Apple-Mail-7--406145324 From: "acongi@2etv-group.com" In-Reply-To: <5122974.59832.1422402355302.JavaMail.p16521@app31024.iad3.service-now.com> Date: Wed, 28 Jan 2015 08:29:29 +0100 Cc: dsackett@llnw.com Message-Id: <1AF4894F-E6EB-4405-AFFE-5F6B2FF35271@2etv-group.com> References: <5122974.59832.1422402355302.JavaMail.p16521@app31024.iad3.service-now.com> To: customer.support@llnw.com X-Mailer: Apple Mail (2.1085) --Apple-Mail-7--406145324 Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset=iso-8859-1 Hello, please find below the URL (iP included) of the customer. BR = http://eetvgroup.vo.llnwd.net/e1/m3u8/fltv.m3u8?e=3D1434697200&ip=3D188.0.= 0.251&h=3D6281bf3a58fc4a11292514c929d30bfc Le 28 janv. 2015 =E0 00:45, Limelight Support a =E9crit : > 2015-01-27 16:44:47 MST - Daniel Gwost (Additional comments) > Hello, > =20 > Could you please send us the URL that the customer was seeing the = issues with? Could you please also send us the public IP of the end user = that was having the issue? Once we have this information it may take us = a few days to pull the logs from a month ago to help find the possible = cause. Please let us know if you have any other questions at this time. > =20 > Thanks,=20 > Dan >=20 > This comment was added to CINC0054840. > =20 > Thank you, > =20 > Operations Customer Support > (866) 544-4830 > (602) 850-5200 > support@llnw.com > =20 > Please do not delete the following Incident ID ref: > LLNW:CINC0054840 > =20 > Ref:MSG0664444 --Apple-Mail-7--406145324 Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset=iso-8859-1
Hello, please find below the URL (iP included) of = the customer. BR

http://eetvgro= up.vo.llnwd.net/e1/m3u8/fltv.m3u8?e=3D1434697200&ip=3D188.0.0.251&= h=3D6281bf3a58fc4a11292514c929d30bfc


Le 28 janv. 2015 =E0 = 00:45, Limelight Support a =E9crit :

2015-01-27 16:44:47 MST - Daniel Gwost = (Additional comments)
Hello,
 
Could = you please send us the URL that the customer was seeing the issues with? = Could you please also send us the public IP of the end user that was = having the issue? Once we have this information it may take us a few = days to pull the logs from a month ago to help find the possible cause. = Please let us know if you have any other questions at this time. =
 
Thanks, 
Dan

This comment was added to = CINC0054840.
 
Thank = you,
 
Operations Customer Support =
(866) 544-4830
(602) 850-5200
 
Please do not delete the following Incident ID = ref:
LLNW:CINC0054840
 
Ref:MSG0664444

= = --Apple-Mail-7--406145324--