Return-Path: Delivered-To: acongi@2etv-group.com Received: (qmail 18956 invoked by uid 503); 28 Jan 2015 10:36:28 -0000 Received: from unknown (HELO mailroute1.phx2.llnw.com) (69.164.57.40) by ns303373.ovh.net with SMTP; 28 Jan 2015 10:36:28 -0000 Received: from app31024.iad3.service-now.com (unknown [199.91.139.160]) by mailroute1.phx2.llnw.com (Postfix) with ESMTPS id CE6989F67E3; Wed, 28 Jan 2015 03:22:50 -0700 (MST) Date: Wed, 28 Jan 2015 02:22:47 -0800 (PST) From: Limelight Support Reply-To: customer.support@llnw.com To: dsackett@llnw.com, acongi@2etv-group.com Message-ID: <20726402.60566.1422440567136.JavaMail.p16521@app31024.iad3.service-now.com> Subject: CINC0054840 - eetvgroup - http - issues with HLS playback in Dec MIME-Version: 1.0 Content-Type: multipart/mixed; boundary="----=_Part_60564_19001119.1422440567136" X-ServiceNow-SysEmail-Version: 2 X-ServiceNow-Source: Notification-0b0150266f2f8100d8862762be3ee4c2 Precedence: bulk ------=_Part_60564_19001119.1422440567136 Content-Type: multipart/alternative; boundary="----=_Part_60565_14283877.1422440567136" ------=_Part_60565_14283877.1422440567136 Content-Transfer-Encoding: quoted-printable Content-Type: text/plain; charset=UTF-8 2015-01-28 03:22:16 MST - Paul Bradbury (Additional comments) Hello Adolphe, =C2=A0 This is Paul with Limelight Networks. I have reviewed the information provi= ded in regards to the single end user issue that occurred on Dec 24th and w= anted to provide some analysis: =C2=A0 Unfortunately, the information provide in the trace route may not be entire= ly accurate, as there could have been changes on the customer side as far a= s dns or routes being taken so we will be able to use that information exce= pt to provide us with a possible location for where the customer may have b= een resolving to that day. The trace route times to that location are accep= table and within the bounds that we would expect normally delivery. =C2=A0 In regards to the comment, "they think that may be the traffic had increase= d recently and Limelight`s server simply doesn`t have enought resources to = serve this traffic. May be it has to be retuned." The configuration is util= izing all available resources on our network for http content delivery and = as such was not a utilization issue. We had no major events that day in reg= ards to http delivery that could have effected this customer. If there had = been a utilization issue, you would have received reports of issue from mor= e than a single user. =C2=A0 Based on the information provided, we can find no fault on the Limelight si= de and believe that the customer experienced an issue not related to Limeli= ght. =C2=A0 Please let me know if you have any further questions. =C2=A0 Regards, =C2=A0 =C2=A0 =C2=A0 This comment was added to CINC0054840. =C2=A0 Thank you, =C2=A0 Operations Customer Support=20 (866) 544-4830=20 (602) 850-5200=20 support@llnw.com =C2=A0 Please do not delete the following Incident ID ref: LLNW:CINC0054840 Ref:MSG0665241 ------=_Part_60565_14283877.1422440567136 Content-Transfer-Encoding: quoted-printable Content-Type: text/html; charset=UTF-8

2015-01-28 03:22:16 MST - Paul Bradbury (Addi= tional comments)

Hello Adolphe,

This i= s Paul with Limelight Networks. I have reviewed the information provided in= regards to the single end user issue that occurred on Dec 24th and wanted = to provide some analysis:

Unfortunately, the inf= ormation provide in the trace route may not be entirely accurate, as there = could have been changes on the customer side as far as dns or routes being = taken so we will be able to use that information except to provide us with = a possible location for where the customer may have been resolving to that = day. The trace route times to that location are acceptable and within the b= ounds that we would expect normally delivery.

In= regards to the comment, "they think that may be the traffic had incre= ased recently and Limelight`s server simply doesn`t have enought resources = to serve this traffic. May be it has to be retuned." The configuratio= n is utilizing all available resources on our network for http content deli= very and as such was not a utilization issue. We had no major events that d= ay in regards to http delivery that could have effected this customer. If t= here had been a utilization issue, you would have received reports of issue= from more than a single user.

Based on the info= rmation provided, we can find no fault on the Limelight side and believe th= at the customer experienced an issue not related to Limelight.

&n= bsp;

Please let me know if you have any further questions.

<= div>

Regards,

&= nbsp;

This comment was added to CINC0054840.

Thank you,

Operations Customer Support

(866) 544-4830

(602) 850-5200

support@llnw.c= om

Please do not delete the following Incident I= D ref:

LLNW:CINC0054840

Ref:MSG0665241

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