Subject: Re: CINC0054840 - eetvgroup - http - issues with HLS playback in Dec
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From: "acongi@2etv-group.com" <acongi@2etv-group.com>
In-Reply-To: <20726402.60566.1422440567136.JavaMail.p16521@app31024.iad3.service-now.com>
Date: Wed, 28 Jan 2015 11:36:00 +0100
Cc: dsackett@llnw.com
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References: <20726402.60566.1422440567136.JavaMail.p16521@app31024.iad3.service-now.com>
To: customer.support@llnw.com

Hello Paul, thx for your feedback.I'll forward it to my agent. Best, =
Adolphe
=20
Le 28 janv. 2015 =E0 11:22, Limelight Support a =E9crit :

> 2015-01-28 03:22:16 MST - Paul Bradbury (Additional comments)
> Hello Adolphe,
> =20
> This is Paul with Limelight Networks. I have reviewed the information =
provided in regards to the single end user issue that occurred on Dec =
24th and wanted to provide some analysis:
> =20
> Unfortunately, the information provide in the trace route may not be =
entirely accurate, as there could have been changes on the customer side =
as far as dns or routes being taken so we will be able to use that =
information except to provide us with a possible location for where the =
customer may have been resolving to that day. The trace route times to =
that location are acceptable and within the bounds that we would expect =
normally delivery.
> =20
> In regards to the comment, "they think that may be the traffic had =
increased recently and Limelight`s server simply doesn`t have enought =
resources to serve this traffic. May be it has to be retuned." The =
configuration is utilizing all available resources on our network for =
http content delivery and as such was not a utilization issue. We had no =
major events that day in regards to http delivery that could have =
effected this customer. If there had been a utilization issue, you would =
have received reports of issue from more than a single user.
> =20
> Based on the information provided, we can find no fault on the =
Limelight side and believe that the customer experienced an issue not =
related to Limelight.
> =20
> Please let me know if you have any further questions.
> =20
> Regards,
> =20
> =20
> =20
> This comment was added to CINC0054840.
> =20
> Thank you,
> =20
> Operations Customer Support
> (866) 544-4830
> (602) 850-5200
> support@llnw.com
> =20
> Please do not delete the following Incident ID ref:
> LLNW:CINC0054840
> =20
> Ref:MSG0665241