Return-Path: Delivered-To: acongi@2etv-group.com Received: (qmail 15513 invoked by uid 503); 29 Jun 2015 21:17:22 -0000 Received: from unknown (HELO rtmail.llnw.com) (69.28.133.165) by ns303373.ovh.net with SMTP; 29 Jun 2015 21:17:22 -0000 Received: by rtmail.llnw.com (Postfix, from userid 33) id 79ED460421; Mon, 29 Jun 2015 14:12:08 -0700 (MST) Subject: [llnw #4276992] (CustWelcome) WL 62878: ORCHESTRATE CONTENT DELIVERY/MEDIA CONTENT DELIVERY - HTTP/HTTPS for Education Entertainment TV Group LTD France From: "Tyson Nichols" Reply-To: support@llnw.com In-Reply-To: References: Message-ID: Precedence: bulk X-RT-Loop-Prevention: llnw RT-Ticket: llnw #4276992 Managed-by: RT 3.8.8 (http://www.bestpractical.com/rt/) RT-Originator: tnichols@llnw.com To: acongi@2etv-group.com Cc: ablandin@llnw.com, cpannetier@llnw.com, smalledant@llnw.com MIME-Version: 1.0 Content-Transfer-Encoding: 8bit Content-Type: text/plain; charset="utf-8" X-RT-Original-Encoding: utf-8 Date: Mon, 29 Jun 2015 14:12:08 -0700 Dear Valued Limelight Customer, Thank you for requesting the daily logging service from Limelight Networks. Please read the following carefully as it will outline some information regarding these logs including where and how to obtain them. o Your RAW logs will now be accessible via the following: + user: eetvgroup + pass: n8x4d2 + host: eetvgroup.logs.llnw.net o Once this message is received it can take up to 48 hours for logs to start appearing in your account. o The newest log will always be for the previous day. This log can take up to 24 hours past the previous day to appear but can be faster. Log files that are greater than 1.5GB in size may take up to 48 hours to appear. o Log files are stored for up to 7 days and are then automatically deleted. Log files that are greater than 1.5GB in size can be stored for up to 3 days but are usually stored for 7. o Past logs up to 60 days may be requested. A rerun of logs however can take quite a bit of time depending on how much processing needs to be done. Typically this is 1 day per log file requested. A rerun may incur extra charges, please see your sales rep for rerun requests. o If the logging service is not accessed for 30 or more days, the processing of these logs will be suspended. Any reruns can incur charges. o If you require more assistance or need more information on accessing raw logs, our support team will be able to help you. You can reach them by emailing support@llnw.com or calling 602-850-5200 (or toll-free 866-LIGHT-30). Thank you for taking the time to read this important message. If there is anything else we can do for you please let us know. Kind Regards, Limelight Networks